FAQ

 

· Do I pay my deductible to Mashburn’s Collision Center? Yes we will take your deductible once we are finished with your repairs.

 

· If I don’t like the repairs on my vehicle who do I call? Call us! Our #1 goal is to please you. If your not happy we will do whatever it takes to make you happy.

 

· If I can’t make my appointment can I drop my vehicle off after hours? Yes.. We have a drop box located on the side of our building, so you can drop your vehicle off at your convenience.

 

· My insurance said that I had to take it to another shop, is that true? No…That is a practice known as steering and that is illegal. You the customer have the right to take your vehicle wherever you choose.

 

· How long will Mashburn’s Collision have my vehicle? The average repair takes about 3-5 days. Sometimes it takes longer and sometimes it takes less.

 

· Can Mashburn’s Collision fix my dent without paint? Sometimes. We are currently the only shop in Lawrence county to have a certified paint-less dent repair technician on staff. If the dent is no larger than a half dollar we should be able to fix it without painting. It just depends on the dent.

 

· Does Mashburn’s Collision fix hail dents? Yes… We can fix hail dents using paint-less dent repair.

 

· Does MCC give free estimates? Yes

 

· Do I need to set up an appointment for an estimate? No.. Just come by at your convenience.

 

· Does MCC fix suspension and structure damage? Yes.. MCC is your one stop source for all your collision needs.

 

· If my car isn't drivable, can I have my car towed to MCC? Yes, just give us a call @ 931-762-1820.

 

· Is MCC preferred by most insurance companies? Yes we are a direct repair shop for most major insurance companies.

 

· If MCC is not a preferred shop, can you still fix my car? Yes! You can take your vehicle anywhere you choose.

 

· Does MCC do non-insurance work? Yes…

 

· How much does the Lifetime Warranty cost? Nothing it’s free!! Our lifetime warranty covers workmanship on everything we fix on your car. That goes for everyone, no matter the job.

 

 

 

Services

· Free Estimates

· Free Customer Pickup and return

· Lifetime warranty

· Satisfaction Guarantee

· In house paint-less dent repair

· Complimentary wash on all vehicle repairs

· Professional frame inspection and repair

· Premium BASF OEM paint mixing system

· Recommended by major insurance companies

· Windshield replacement

 

 

 

Text Box: Hours

Monday- Friday 7:30- 4:30

Saturday- Sunday Closed

Lawrenceburg, TN   931-762-1820

FAQ

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