FAQ

FAQ

· Do I pay my deductible to Mashburn’s Collision Center? Yes we will take your deductible once we are finished with your repairs.

· If I don’t like the repairs on my vehicle who do I call? Call us! Our #1 goal is to please you. If your not happy we will do whatever it takes to make you happy.

· If I can’t make my appointment can I drop my vehicle off after hours? Yes.. We have a drop box located on the side of our building, so you can drop your vehicle off at your convenience.

· My insurance said that I had to take it to another shop, is that true? No…That is a practice known as steering and that is illegal. You the customer have the right to take your vehicle wherever you choose.

· How long will Mashburn’s Collision have my vehicle? The average repair takes about 3-5 days. Sometimes it takes longer and sometimes it takes less.

· Can Mashburn’s Collision fix my dent without paint? Sometimes. We are currently the only shop in Lawrence county to have a certified paint-less dent repair technician on staff. If the dent is no larger than a half dollar we should be able to fix it without painting. It just depends on the dent.

· Does Mashburn’s Collision fix hail dents? Yes… We can fix hail dents using paint-less dent repair.

· Does MCC give free estimates? Yes

· Do I need to set up an appointment for an estimate? No.. Just come by at your convenience.

· Does MCC fix suspension and structure damage? Yes.. MCC is your one stop source for all your collision needs.

· If my car isn't drivable, can I have my car towed to MCC? Yes, just give us a call @ 931-762-1820.

· Is MCC preferred by most insurance companies? Yes we are a direct repair shop for most major insurance companies.

· If MCC is not a preferred shop, can you still fix my car? Yes! You can take your vehicle anywhere you choose.

· Does MCC do non-insurance work? Yes…

· How much does the Lifetime Warranty cost? Nothing it’s free!! Our lifetime warranty covers workmanship on everything we fix on your car. That goes for everyone, no matter the job.